Support
Dexter
Dexter takes his time with an instruction. I would try him on the normal walkthrough.
Keep one action in each sentence.
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Project note
Product onboarding and support voice
Use one real instruction from the product. That tells you more than a demo sentence.
Two reads
Try the actual instruction.
Short-form
Derek
Derek is firmer and faster. He fits an update better than a routine click-by-click tour.
Use a line with a product name or date in the test.
Screen order
Write what happens, in order.
- 01
One action
Say the click, field, or choice in its own sentence.
- 02
The wait
If the screen loads or a job runs, say that before the next instruction.
- 03
The check
Tell the viewer what should be visible when the step worked.
The missed step
Say the recovery out loud.
Explain what happens when the button is missing, blocked, or in the wrong place. Do not bury that part in a caption.
Keep the ID with the screen recording and script.
How the ID works